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Metal Purse Frame FAQ QUESTION: Do you ship internationally? ANSWER: Yes, we love to ship internationally. Please contact us at Admin@AmericanPurseSupplies.com with a list of what you would like to purchase. We will calculate your shipping and provide you with a purchase link. QUESTION: Do you accept personal checks or money orders. ANSWER: Yes we do. We happily accept United States Postal Money orders. If you send us a personal check we will hold it for up to 2 weeks while we wait for it to clear. To use these methods please go through checkout completing your shipping information. When your shopping cart displays the shipping rate stop and print the page. Please enclose the printed order with your payment. Payments must be sent to American Purse Supplies PO Box 401 Blossom, TX 75416 QUESTION: Is My Personal Information Secure? ANSWER: Yes, we take your security very seriously. Our Web-Store incorporates a shared Secure Socket Layer (SSL). This is a 128-bit encryption shared SSL certificate provided by the Certificate Authority Thawte (a VeriSign company). SSL encryption occurs when accessing any page on this Web-Store that requires you to input your personal information, such as Registration or Checkout. To verify that you are on a secure page you can look at the page URL. If secure it will begin with https, if it's not a secure page it will begin with http (no S). QUESTION: I am in a rush. How quickly will you ship my order? ANSWER: We ship USPS 6 days a week. All orders received before 1:00 PM (Monday through Friday) and 10:00 AM Saturday (Central Standard Time) will be shipped the same day. By default we use USPS 1st Class or Priority mail, depending on the weight of your package. You may purchase an upgrade to a faster method in checkout. Please contact use to arrange shipping upgrade invoicing. QUESTION: I am interested in learning to make a metal frame clutch purse. Can you help? ANSWER: Yes, we have easy to use patterns and tutorials with complete instructions and a full color Quick Reference Guide for all of our metal purse frames. Additionally, we are only an email away and we are here to help with any questions regarding the use of our products or patterns. QUESTION: Can I use your pattern to make metal clutch purses to sell? ANSWER: Absolutely! When you purchase one of our patterns or purse frames you are also purchasing the license to use it for your personal use or to create items for your home based business. However, you are not permitted to make duplicates of the pattern templates, tutorials or Quick Reference Guides other than for your personal use. ANSWER: Yes, we always have new purse making supplies in the works. Check back often to see new items in stock. QUESTION: I'd like to contribute a photo of one of the frame purses I made using your purse frames. How many can I contribute and where should I send the photo? ANSWER:Great! We'd love to include your work on our facebook at http://www.facebook.com/AmericanPurseSupplies. Please email your photo and a link to your bag if it's being sold online to AmericanPurse@aol.com QUESTION: There was a problem with my order. What should I do? ANSWER: We hate problems as much as you do and we want all of our customers to be happy with their shopping experience. If you have had a problem with your order please contact us at Support@AmericanPurseSupplies.com or by phone at 661-524-6277 to notify us and we will make it right for you. |
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